Frequently asked questions
Honest answers to the questions people ask most before they apply. If your question isn't here, email [email protected] and we'll answer it personally.
The short version
- It's genuinely free — no fees and no donations.
- It's operated by Kantesti Ltd; it is not a registered charity.
- You apply by email and a real person reviews your request.
- Your data is handled in a HIPAA-aligned, GDPR-aligned way and not stored after analysis.
Is it really completely free?
Yes — completely. Approved applicants pay nothing at any stage. There are no fees, no hidden charges, no subscriptions and no donations. We will never ask you for money.
Is this a registered charity?
No. This is a free health access initiative operated by Kantesti Ltd, a private company. It is not a registered charity, nonprofit or NGO, it has no charity number, and it does not solicit or accept public donations. The address [email protected] is simply the program's intake mailbox.
Who is eligible?
People in genuine financial hardship or serious illness who cannot afford private blood-test interpretation, including the uninsured and underinsured, and carers applying for an unwell relative. If you're unsure, apply anyway — many people who assume they wouldn't qualify do.
How do I apply?
Send a short, honest email to [email protected] describing your situation. You don't need to attach any documents. A real person will read it and reply.
How long does the review take?
We aim to review most applications within a few working days. If we need to understand a little more before deciding, we'll simply reply and ask.
Is this the same service as Kantesti?
It's the same technology. Approved applicants use the very same premium platform that paying customers use. The commercial product, Kantesti, is operated by the same company, Kantesti Ltd — this program simply makes that platform free for people who can't afford it.
How is my data handled?
With care. The underlying lab report analyzer processes data in a HIPAA-aligned and GDPR-aligned manner via Microsoft Azure, and no patient data is stored after your analysis is generated. This website itself has no upload tool and stores no health data.
What languages are available?
This program is presented in 20 languages, and the Kantesti platform itself supports over 75 languages, so you can read your reports in the language you're most comfortable with.
Do I need to install an app?
No. Approved applicants can use the service on the web. If you prefer, official iOS and Android apps are available — but they're optional.
Will you ever ask me for money or a donation?
Never. There is no payment, no donate button and no fundraising of any kind anywhere in this program. If anyone ever asks you to pay in connection with this program, it is not us.
Is this a substitute for seeing a doctor?
No. The reports are educational and are designed to help you understand your results and have a better conversation with a qualified healthcare professional. They are not a diagnosis and do not replace medical care.
What do I do if I have more questions?
Email [email protected]. A real person will answer — there's no chatbot wall between you and a helpful reply.